Shipping Policy
Order Processing
All orders placed on Supagrumps.com are processed and dispatched within 1–2 business days (Monday–Friday).
All plush orders are shipped in protective vacuum packaging. No display box or additional items are included unless specifically mentioned on the product page.
Shipping & Delivery
We ship to 150+ countries worldwide.
All orders are shipped with tracked shipping, so you can follow your package every step of the way.
Estimated delivery time is typically 4–7 business days after dispatch for most metro areas.
Delivery times are calculated from the date of dispatch, not the date of order. Please note that delivery times are estimates, not guarantees, and may vary depending on location, customs processing, and local courier operations.
Delays & Peak Periods
Shipping times may be extended during busy periods such as holidays, peak seasons, or promotional events.
Delays may also occur due to factors outside our control, including:
- Customs clearance
- Courier disruptions
- Weather or operational issues
We appreciate your understanding in these situations.
Express Shipping
An optional express service may be available with shorter estimated delivery times.
Delivery timeframes are not guaranteed and may be affected by factors outside our control. Express shipping fees are non-refundable once an order has been dispatched.
Address Accuracy
Please ensure that your shipping address is complete and accurate before placing your order.
Orders are shipped exactly to the address provided during checkout.
Once an order has been dispatched, we are unable to modify the shipping address.
Customers are solely responsible for providing the correct shipping information.
Orders that cannot be successfully delivered due to an incorrect or incomplete shipping address provided by the customer are not eligible for a refund or complimentary replacement. This includes packages that are lost, abandoned, destroyed, or delivered to the address provided at checkout.
Where a replacement or reshipment is available, the customer will be required to pay the applicable replacement and/or reshipping costs before the new shipment is dispatched.
Local Courier Responsibility
Once a shipment has been transferred to the destination country's local courier, any delivery requests (including address corrections, delivery scheduling, or pickup requests) must be made directly with the carrier whenever available.
We cannot guarantee that the carrier will be able to modify the delivery address after dispatch.
Bundle Orders
For bundle purchases, we aim to ship all items together. However, depending on inventory locations or availability, items may be shipped separately, and multiple tracking numbers may be provided.
Delivery Limitations
In some cases, we may not be able to deliver to your location or offer all shipping options. If this occurs, we will notify you and offer either a cancellation with a full refund or delivery to an alternative address where possible.
Proof of Delivery
Once the carrier marks an order as delivered (including delivery scan, GPS confirmation, photo, or signature), the order is considered fulfilled and completed.
Once the carrier has confirmed successful delivery to the shipping address provided at checkout, the order is considered fulfilled.
We are not responsible for packages that are lost, stolen, or misplaced after the carrier has confirmed delivery at the shipping address provided.
If your tracking shows “delivered” but you have not received your package, we recommend:
- Checking around your delivery location
- Asking household members, neighbors, or building management
- Contacting your local courier directly using your tracking number
Carriers may be able to provide additional details such as delivery photos or GPS confirmation.
Need Help?
If you have any questions about your order, contact us at help@supagrumps.com and our support team will get back to you within 24 hours.
